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Citizen Space release announcement v3.1.15

Support -

We've just released our latest Citizen Space update. As with most of these smaller milestones, this one focuses on incremental improvements to the platform – a handful of ways we've identified to make it faster and smoother to use. Specifically:

  • Big downloads: sometimes, you'll want to download a set of responses that includes files uploaded by respondents. This can make for some pretty hefty zip files – but we've improved the way these large files are handled so these downloads should now run noticeably quicker.
  • Security update: we've added in new protections against Cross-Site Request Forgery (CSRF) attacks.
  • Minor fixes: you can now reliably download response files even if a respondent uses a special character in the title (&, ! etc). And we ironed out a sporadic glitch in the 'Skip to main content' accessibility link (we found some odd edge cases where it would take you to a different page).

v3.1.15 rolls out today to all Citizen Space customers. If you have any questions about the new release, you can always get in touch.

Tips and advice

18 (!) lessons from our first two user groups of the year

In the past couple of months, we've had Citizen Space user groups in Edinburgh and Belfast. As always, we hear a heap of useful things from our customers sharing their experiences at these events. Check out our round-ups of the respective days:

A full meeting room at the Citizen Space user group in Belfast

Skip Logic: a quick start guide

Do you ever use skip logic in your surveys? It's one of those things that can be daunting if you're not familiar with it, but is incredibly useful once you are. If you're not sure where to start, or want to help train up colleagues, our quick guide could be useful. There's also a bunch of more detailed instructions for setting up skip logic surveys in Citizen Space on our knowledge base.

A little help?

We're looking for outcomes…

We're currently undertaking some research into consultation outcomes – how organisations track and report on their findings; what, if anything, happens differently as a result; how input shapes decisions, that kind of thing. So:

  • Do you have any success stories – a time when you felt a consultation went really well?
  • Do you have any examples of when consulting has driven positive change and/or delivered better services?

If you've got any stories along those lines that you'd be happy to share, please do get in touch with us. Thanks!

All aboard

Welcome to our new customers!

Our latest Citizen Space customers include Nottinghamshire County Council and Torfaen County Borough Council  – a warm welcome to them. And remember: you can search through all consultations running on Citizen Space via the Aggregator.

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