Need help? Looking for tips and tricks?

This knowledge base contains loads of useful advice and answers to common questions.

If you're still stuck you can always submit a support request and we'll get back to you ASAP.

Answer components - what are the different answer components for questions?

Support -

The online survey tool in Citizen Space allows you to use many common answer components, including free text, multiple choice, choice matrices, rankings and file uploads.

You can add more than one answer component to a question if you wish. This is useful if you have, for example, a multiple choice component followed by a free text 'Other' field.

 

Text Boxes

 Single Line Text: Designed for short free text answers:

Screenshot showing example of single line textbox

  

Multiple Line Text: For free text answers when you want or expect answers to be longer than a line:

Screenshot showing example of multiple lines textbox

  

Email Address: Automatically detects that the answer is required in the format of an email address (x@y.com), which is useful if you require an email address in order to submit a response:

Screenshot showing example of email address textbox 

 

Postcode: Automatically checks that the answer is the right format for a postcode in your territory:

Screenshot showing example of postcode textbox

  

Number: Only allows the respondent to enter a numeric value in digits (e.g. 27):

Screenshot showing example of number component

Date and Time

Date: Only allows the respondent to enter a numeric date (e.g. 13-04-1977):

Basic_DOB_Q_screenshot.png

Multiple Choice

Radio buttons: These allow respondents to select only one answer from a list of choices:

Screenshot showing example of radio buttons component

You can read more about the difference between radio buttons and checkboxes here.

 

Checkboxes: Gives respondents the opportunity to select more than one option:

Screenshot showing example of checkboxes component

You can read more about the difference between radio buttons and checkboxes here.

 

Dropdown list: An alternative way of allowing recipients to select one answer from a list of choices:

Screenshot showing example of dropdown component 

NB. Answers in a dropdown list do not wrap, so long answers may not display in full on mobile screens. We'd recommend using radio buttons if any of your answers are more than approximately 20 characters.

  

Matrix of choices: Allows you to set up multiple rows of checkboxes, radio buttons or dropdown lists with the same set of options for each one. Learn more about setting up matrix questions in this article. 

A matrix of radio buttons allows respondents to select one option in each row:

Screenshot showing example of matrix component with radio buttons as input

 

A matrix of checkboxes allows respondents to select more than one option in each row:

Screenshot showing example of matrix component with checkboxes as input

 

A matrix of dropdown lists is an alternative way to allow respondents to select one answerfrom a list of choices. This should be used in preference to radio buttons if the answer options are long or if there are more than five of them.

Screenshot showing example of matrix component with dropdowns as input

 

Ranking: Allows respondents to rank a number of items in order of priority or preference. More information on ranking question components. 

Screenshot showing example of ranking component

 

Single checkbox (Yes/No): A single tick box to allow a ‘yes/no’ or similar response to a question or statement:

Screenshot showing example of single checkbox component

 

Files

File Upload: Respondents can upload a file for their answer, such as a Word document or a PDF file. There is a default limit of 20 file uploads that can be added to any one survey. 

Screenshot showing example of file upload component

 

Additional information - text and fact bank

Additional information - Fact bank: This answer component allows you to add in formatted detail to questions, it's useful if you want to add some explanatory text or some context to a question. By choosing this answer component, you will be provided with the usual text editor you will be used to from across Citizen Space, this will allow you to add in images, rich media and formatted text within the question area. The difference between this and the 'Additional information - text' answer component is that this allows you to put the detail into a fact bank, which respondents can open by clicking on it.

Screenshot showing example of fact bank component

 

Additional information - Text: This answer component allows you to add in formatted detail to questions, it's useful if you want to add some explanatory text or some context to a question. By choosing this answer component, you will be provided with the usual text editor you will be used to from across Citizen Space, this will allow you to add in images, rich media and formatted text within the question area.

Screenshot showing example of text component