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'Call to Action' box - how to change the text

Tom Blockley -

This article has the following sections:

 

 What is the "Call To Action"?

The Call To Action is the blue box that shows on the public consultation overview page and provides a link for respondents to begin answering questions.

On V2, it looks like this by default:

Screen shot of the Call To Action

On V3, it looks like this by default:

The default heading eg the first line, always defaults to "Give Us Your Views". 

The default link text eg the second line, varies depending on the type of consultation:

  • For an online survey consultation, the default link text simply says 'Online Survey', as shown in the screenshot.
  • For an email/postal consultation, the link text shows the title that you enter when uploading the consultation document.
  • For a link consultation, the link text shows the title that you enter when specifying the external link. 
  • For an offline consultation, there is no link; the Call To Action box simply contains instructions on how to participate.

 

How do I change the 'Give Us Your Views' heading?

Regardless of the consultation type, this heading can be edited on the main Edit Consultation page:

  1. Navigate to the Dashboard of your consultation
  2. Click item 1 - "Edit Consultation Details" in the publishing summary at the top of the dashboard.
  3. Scroll down until you see a field labelled "Call To Action Heading".  It defaults to 'Give Us Your Views':

    Screenshot of the fieldset for editing the Call To Action heading
  4. Edit this text, then scroll down to the bottom of the page and click "Save".

  

How do I edit the link/body text?

3.1. Editing the link text for an Online Survey consultation

  1. Navigate to the Dashboard of your consultation
  2. Click item 2 - "Online Survey" in the publishing summary at the top of the dashboard. This will take you to the "Online Survey Settings" page
  3. At the top of the settings you will see a field called "Call To Action":
    Screen shot of the Online Survey edit Call To Action form element
  4. Change the "Link Text" field to say whatever you like, and click the "Save" button at the bottom of the form

 

3.2. Editing the link text for an email/postal consultation

  1. Navigate to the Dashboard of your consultation
  2. Click item 2 - "Downloadable Document" in the publishing summary at the top of the dashboard.
  3. Update the "Title for Document" field:

    Screenshot of the form element where you edit the downloadable document title

  4. Click "Save" at the bottom of the form.

 

3.3. Editing the link text for a link consultation

  1. Navigate to the Dashboard of your consultation
  2. Click item 2 - "Link" in the publishing summary at the top of the dashboard.
  3. Update the "Title For Link" field:

    Screenshot of the form element where you edit the link consultation title

  4. Click "Save" at the bottom of the form.

 

3.4. Editing the Call To Action text for an offline consultation

  • Navigate to the Dashboard of your consultation
  • Click item 2 - "Explanatory Text" in the publishing summary at the top of the dashboard.
  • Update the "Description" field:

    Screenshot of the form element where you edit the offline consultation text

  • Click "Save" at the bottom of the form.

 

Troubleshooting / FAQs

How can I check that the text was changed properly?

You can preview your consultation as a member of the public would see it, at any time before you publish.

 

I can't see the "Online Survey" link on the dashboard?

For Online Survey consultations, you should find the link here:

Screen shot showing the location on the "Online Survey" link on the consultation dashboard

This link will always say "Online Survey" even if you have previously changed the text that's displayed to respondents in the Call To Action box.  This keeps the admin interface consistent, and prevents confusion if other users of the system also need to edit the survey.

If you can't see this link on the dashboard then the consultation you are looking at is not an Online Survey.  Read more about the different consultation types.