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Citizen Space activity set-up - detailed instructions

Support -

Please note: while the written guidance in this article should be up to date, the screenshots may not be. Please bear with us. We’re carrying out work to update all the screenshots in the Knowledge Base for Citizen Space 7 and (hopefully) to automate the process for future. Thank you for your patience!

Below are detailed, step-by-step instructions for setting up a new activity in Citizen Space. You can also download our Quick Start Guide to refer to.

For basic instructions on setting up a new activity, see this article instead.

Log in

If you aren't logged in to your Citizen Space site, first log in

Add a new activity

Select the 'Add Activity' link at the top of the 'Manage Activities' page to get started.

Screenshot of the add activity link


1. Enter the title of your activity. This will be displayed on all of your activity's pages, and is searchable via internet browsers (unless it's private rather than public). You can edit this title later.

2. If you are a Site Admin (learn more about different types of Citizen Space users) then you will need to select the Department you'd like the activity to be in from a drop-down menu. If you are not a Site Admin then the activity will automatically be created in your assigned Department.

3. The final part of the activity's URL is automatically generated based on its title, with a limit of 50 characters. However, you can make changes to it using the Edit button.

Screenshot of the edit button

For more information on this, please see our article on creating and editing URLs.

4. Now select the type of activity you want to create. Once you have selected this it can't be changed, so choose carefully.

Screenshot of activity types

5. Select the 'Add Activity' button at the bottom right of the page. This takes you to the next screen, which is the new dashboard for your activity. 


Enter activity information

6. Select the 'Edit Activity Details' link. This will take you to the next screen, where you can complete the Overview page details of your activity.

Screenshot of the edit activity details link

7. You can edit the title or URL here if you want to, or leave them as they are. Please note that if you change the title at this stage, the last part of the URL will not automatically change. If you want to edit the URL you will need to use the Edit button.

Screenshot of the edit button


8. If you want to make your engagement activity private, you can do that here by selecting the 'Make this activity private' box. A private activity is not searchable by the public, and won't appear on your site homepage. Please note that you can't edit the URL of private activities. Learn more about private activities.

Screenshot of the private activity section


9. Scroll down to the 'Overview' section. The Overview page is the first page of your survey, and acts as an introduction. Here you should write some clear, concise paragraphs that explain what your survey is all about. You can include images and rich media as well as text. 

Screenshot of the overview section

10. You can also enter text to explain your reasons for engaging with your respondents and to let them know why it's important for you to hear from them in the 'Why your views matter' text box. 


Screenshot of the why your views matter text box

11. The 'Call to Action Heading' text defaults to "Give us your views." This text appears above the link on the Overview page which takes respondents to your questions. You can change this text to whatever suits your activity, e.g. you could change it to "Fill in your details" if you are using Citizen Space to share a registration form.

Screenshot of call-to-action section

12. If you are a Site Admin, select the individual who will own this survey from your list of users. If you are not a Site Admin, you will automatically be assigned as the owner.

Screenshot of the owner section

13. The contact information entered appears on the right of the Overview page. This will normally be the person or team that respondents can contact to discuss the survey. You must enter at least a phone number or an email address here.

Screenshot of the contact information section

14. Enter the start and end dates for your survey. You can set up a survey at any point before the specified start date. Citizen Space will automatically move 'forthcoming' surveys to 'open' status at 00.00am on the start date you've entered. Likewise, a survey will automatically move to 'closed' status at 00.00pm on the end date you've entered.

Screenshot of the start and end dates section

15. Add information on any events related to your survey.

Screenshot of the events section

16. If you would like to include links to websites related to your survey, enter them here.

Screenshot of the related documents section
16. If you would like to include links to other related surveys within Citizen Space, enter them here.

Screenshot of the related links section

17. In this section, you can upload documents that give respondents further information about your survey and why you are engaging with them. They will be able to view and download these documents from the bottom of the Overview page. 

Screenshot of the related documents section


18. Enter the 'What Happens Next' text. When your survey closes, the Call to Action box text (see 11) is automatically replaced with the 'What Happens Next' text.

This text is optional, but it's good practice to let your respondents know how the information they've given you will be used.

Screenshot of the what happens next section

19. If Areas are enabled on your Citizen Space hub, you can select which Areas apply to your survey. 

Screenshot of the areas section

20. Select which Audiences apply to your survey. 

Screenshot of the audiences section

21. Select the Interests which apply to your survey. 

Screenshot of the interests section

You must select at least one Area (if enabled), Audience and Interest in order to publish your survey. Respondents can search for surveys by Area, Audience or Interest, so these details help people to find activities that are relevant to them.


22. Select the Save button. At this point you will either see this:

Screenshot of the required information completed bar

Or this:

Screenshot of the incomplete fields bar

If some fields still require completing, the box at the top shows you which ones you need to add before you can publish:

Screenshot of the fields that need completing box

Enter the missing information, and select the Save button again.

23. Now that all of the information has been added in, it's time to go back to your dashboard.

Screenshot of the dashboard link

24. In step 4, you chose an activity type. The type you selected appears as option 2 on your dashboard. You will complete the set-up of your survey by selecting option 2 and adding pages, questions and answer components.

Screenshot of the dashboard

The following articles will help you to complete your survey set-up:

25. You can change your survey's logos and banner image by choosing option 3, 'Manage Theme'. We have detailed instructions on managing the theme of your survey.


Preview your survey

You've now finished setting up your survey - but the work isn't quite over yet! We strongly suggest you a good amount of time previewing it to spot any mistakes or things that could be improved for a respondent. Previewing is a vital part of setting up a good survey.

You can preview it by selecting the Preview Activity link on the dashboard.

Screenshot of the preview activity link

Read this article for more on previewing your survey.

You can also share a preview link of your survey with non-Citizen Space users, for them to check it over and test it out.

Publish your survey

If you're happy with your survey, you can now publish it by using the green 'Publish' button on the dashboard.

Screenshot of the publish button