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Publishing consultations - why can't I publish my consultation?

Support -


If you find that you cannot publish your consultation, there may be a number of reasons why:

1) You are attempting to publish from a suspended Department
If a department has been suspended in Citizen Space, a user within that department will be unable to publish consultations.

A why not link is next to the can't publish greyed out button. a popup warns that  a consultation cannot be published in the example department until it is reinstated

There are a few ways to correct this:

  • The Site Admin or Department Admin could reinstate the department
  • The consultation owner could be moved to a different, open department before adding and publishing the consultation

 

2) All necessary information has not been entered
It is necessary to add details for all required fields before you may publish your consultation. If you have not entered all of the required information, you will see the following message once you have clicked the Save button on the first consultation setup screen:

a notification shows changes saved. some fields still require completing in order to publish this consultation. An example message shows a few fields which still need to be completed or corrected

You can then enter the missing information and click Save again in order to publish your consultation.

3) Publishing permissions may be restricted on your Citizen Space
We may have been asked by your organisation to limit the ability to publish consultations to site admins or site and department admins only. We will be able to check whether this is the case and can let you know. If so, your site admin will need to publish your consultation for you.

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