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Error message - why do I get an error message when I try to view my consultation?

Kate Laine-Toner -

Most of our customers choose to have the website address of their Citizen Space instance as a subdomain of citizenspace.com. For example:

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However, some customers choose to have their own unique website address for their Citizen Space instance, such as:

second-url-example-2.jpg

If your Citizen Space instance has a unique URL such as this one, and you are getting an error message when you try to go to your Citizen Space instance, or one of your consultations, be sure that you do not include 'www' at the beginning of the address.