Need help? Looking for tips and tricks?

This knowledge base contains loads of useful advice and answers to common questions.

If you're still stuck you can always submit a support request and we'll get back to you ASAP.

Error message - why do I get an error message when I try to view my consultation?

Kate Laine-Toner -

Most of our customers choose to have the website address of their Citizen Space instance as a subdomain of For example:



However, some customers choose to have their own unique website address for their Citizen Space instance, such as:


If your Citizen Space instance has a unique URL such as this one, and you are getting an error message when you try to go to your Citizen Space instance, or one of your consultations, be sure that you do not include 'www' at the beginning of the address.