Please note: while the written guidance in this article should be up to date, the screenshots may not be. Please bear with us. We’re carrying out work to update all the screenshots in the Knowledge Base for Citizen Space 7 and (hopefully) to automate the process for future. Thank you for your patience!
You can download both responses to individual questions or all responses to the whole survey.
- Download all responses
- Download responses for a question
- Download individual responses
- Response publishing downloads
Downloading all responses
To download all responses received to date, select 'Download all responses' or 'Download all responses including analyst fields' from your dashboard.
Alternatively, you can select 'Responses Organised by Respondent' on your dashboard.
In 'Responses Organised by Respondent' you can then 'Download all responses', 'Download all responses including analyst fields' and 'Download all documents' as well.
Download responses for a question
To download all responses to a specific question, select 'Responses Organised by Question' on your dashboard.
Select the relevant question that you want to download responses for.
Select 'Export (.xlsx)' to download a file containing the responses to the question.
Generating the export
If you've chosen to download the export of all responses (either with or without analyst notes) you'll be taken to a screen showing you that your export is preparing and then saving.
Once complete, the export will automatically download to your computer. If for any reason it doesn't, there's also a link provided so that you can download your export using that.
Downloading individual responses
In 'Responses Organised by Respondent', admins and analysts can download a PDF copy of each individual response. This is identical to the PDF receipt emailed to respondents on submission of their response (if they supply their email address) and is useful if:
- a respondent contacts you to request a copy of their response, e.g. if they didn't receive an email receipt; or
- you would find it useful to print and review an individual response in a 'clean' format.
If necessary, admins can also export an individual response as a Microsoft Excel Open XML Format Spreadsheet (or .xlsx file). From the dashboard, select 'Responses Organised by Respondent' and add a filter for 'Response ID'. Enter the Response ID of the required response into the search bar and it will appear below. You can then use the button 'Download filtered responses' to export this single response in an .xlsx file format.
Response publishing downloads
If response publishing is enabled on your site, then you have additional download options including ‘Download approved responses with redactions’ and ‘Download published responses with redactions’. Find out more about the additional response publishing download options.