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Analysis - Quick start guide

Matthew Hornsby -

Please note: while the written guidance in this article should be up to date, the screenshots may not be. Please bear with us. We’re carrying out work to update all the screenshots in the Knowledge Base for Citizen Space 7 and (hopefully) to automate the process for future. Thank you for your patience!

How to get started with analysis

We've got a lot of articles on analysis to help you through the process. You might want to start with the following:

  1. How to design your survey for effective analysis
  2. How to manage the analysis process
  3. Reporting back on your survey results

Let's jump in at the second stage of the process and assume that you've got some responses already and you want to analyse them. There are various ways of looking at the responses. Take a look at the different analysis options on the dashboard.

Responses Organised by Question

When you begin analysis, it's likely that your first port of call will be 'Responses Organised by Question'.

screenshot of responses organised by question link


This lets you view how each question in your survey has been answered by all respondents

 Screenshot of question chart and data table in responses by question


To add another layer to your analysis, you can use our filtering and grouping tools, which allow you to compare responses to one question against responses to another question. Filtering lets you see only the responses that gave a specific answer to a question. Grouping shows you all responses to that question, but it will allow you to see how respondents answered this question in relation to another other selected question.


Let's imagine that Question 1 asks "Where do you live?" and offers the answer options North, East, South and West.

Question 2 asks "How would you rate the service?" and offers the answer options Good, Average and Poor.

Filtering by question allows you to extract all respondents who have given a specific answer to that question e.g. If you go into Question 1, you can then filter to get only those respondents who answered 'North'.

Grouping allows you to see the breakdown of responses to one question in relation to the answers to another e.g. If you go into Question 1 and then group the answers with those from Question 2, you will see a table of percentages and response numbers for all combinations answer options. This would show you the number of respondents who live in the North and also rate the service as Good, or live in the South and think the service is Poor.

It is possible to include or exclude 'not answered' from the charts or graphs, which you can read more about in our article detailing that option.

Viewing responses by respondent 

When looking at a question in Responses Organised by Question, selecting a particular answer will take you through to 'Responses by Respondent'. This will show you the individual respondents who gave the same response to that question.

Screenshot of the list of responses in responses by question


Selecting the response ID (eg. ANON-A2TR-R4U5-9) will show you that individual's response to the entire survey.

Screenshot of individual response view


You now have the option, as an analyst, to add some interpretation to the response. At the top of the response summary, select 'Edit analysis info for this response'. This takes you through to 'Analyse Responses'. You can then go through all of the questions the respondent answered, and add analysis information in two ways: by adding text into the box under each question, or by tagging responses.

Screenshot of single question view in analysis and where to add analyst notes and tags

This article explains what tagging is (you might call this coding), and how it can fit in to your analysis process; this one takes you through the practicalities of the process. Essentially, it's a method of changing qualitative data (free text added by respondents) into quantitative data (numbers and percentages).


Analyse Responses

Analyse Responses (linked from the dashboard) allows you to read responses full responses one by one, clean up data and tag (or code) responses for easier analysis. 

To help your workflow, you can tick off responses when you've analysed them by checking the box next to 'Is analysis of this response complete?' in the yellow header.

analyse responses screen with notes and tags added 

Exporting responses

In some cases, you may find it easier to export data from Citizen Space so that you can use other analytical tools, particularly if you are experienced in analysis using Excel or SPSS. You can download an .xlsx file of your response data by following the steps in this article. There are a couple of things about the way that data is exported that it's good to be aware of.

You can take exports of the full data set, or drill down into the data using responses organised by question, filtering and grouping, as explained above.