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Audiences - what are Audiences and how do I add them to Citizen Space?

Katherine Rooney -

An 'Audience' is a specific respondent group. Adding Audiences to your consultation can help respondents search for consultations that might be applicable to them.

Audiences are an optional site-wide feature which can be enabled when you are initially setting up your Citizen Space instance.

Audiences are grouped within 'Categories' and both are a required field in order to publish a consultation. 


Examples of Audiences and Categories

Category: Individuals
Audiences: All residents, Carers, Young people, Older people, Disabled people

Category: Stakeholders
Audiences: Businesses, Faith groups, Community groups, Employees, Voluntary organisations 


How to add and edit Categories and Audiences

Only Site Admin users can create and edit the site-wide Audiences and Categories, which show up as options that can be applied to all consultations across the site. It's good practice to decide on your Audiences before you begin creating any consultations.

1. Click on the Audiences link in the 'Manage' bar. If you cannot see Audiences you may not be set-up as a Site-admin.

2. Then, add your first Category:

Image showing text field to add a category name

Each new Category you add will go to the bottom of your Categories list.

3. Next, add Audiences to your Category:

You can add an audience to a category. You can Disable and Edit audiences and categories

4. Repeat this process until all of your Categories and Audiences have been added. 

It is possible to disable or edit your Categories and Audiences should you need to. However, take care when doing so, because if you disable a Category and/or Audience that has been used on any consultations (including those that are now closed), it will no longer appear on the consultation.

It is not possible to delete Categories or Audiences.