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How to add and manage Departments

Support -

Both activities and users must belong to a department in your Citizen Space site. Departments must, therefore, be set up in the site before you can create activities. Departments can only be created and edited by Site Admins.

Add Departments

Step 1

Select the 'Site' dropdown from the dark grey admin navigation bar across the top of the page and then select 'Settings'. This will take you to the Site settings section, where you'll find the link 'Departments' which will take you to the page for adding and managing departments in your site.

Department page

Step 2

On the 'Departments' page, select the 'Add Department' button on the top right-hand side. Enter the department name and a description.

Please note that whatever you enter first as the department title will set the URL ending for that department, so you may want to enter something abbreviated initially (such as an acronym) to keep your URLs as short as possible - you can always then rename the title something longer afterwards once the URL is set.

The edit department page, requiring a department title and description

Repeat steps 1 and 2 until you have added all of your departments.

Manage Departments

You can also edit the department title and description here, but this won't change how the department name appears in the URL of any of its activities. This is by design so as not to cause any issues with in-progress responses. So it's important to make sure that you enter department names correctly when you add them.

You can also download a list of all your departments from this page, should you need to review or share them with someone outside of your Citizen Space administrative team. 

Important note: activities belong to departments. Therefore, if the user who created a activity is moved to a new department or leaves the organisation, their activities must be re-assigned to other users within the originating department.

Note: If you are looking to review your department structure please contact your Delib Account Manager who will be able to advise on this.


Related articles:
Moving an activity to a new department
Suspending and deleting departments
Why can't I find my activities?