In Citizen Space, a User refers to your internal staff who are involved in the consultation. There are four types of Citizen Space users: Site Admin, Department Admin, Individual Admin and Analyst. The table below shows the different permissions these users have.
| Site Admin | Department/Team Admin | Individual Admin | Analyst | |
|---|---|---|---|---|
| Create/edit/delete consultations, results and 'We Asked,You Said,We Did' | Yes, for any department | Yes, for self and admins in own department | Yes, but only consultations owned by self | No |
| Change consultation's department | Yes | No | No | No |
| Change consultation's owner | Yes | Yes, within own department | Yes, but only consultations owned by self | No |
| Change consultation's status | Yes | Yes, within own department | Yes, but only consultations owned by self | No |
| Publish and retract consultations | Yes | Yes, for self and admins in own department* | Yes, but only consultations owned by self* | No |
| Clone a consultation | Yes | Yes, within own department | Yes, within own department | No |
| Add and remove consultations from the 'Featured Consultations' list | Yes | No | No | No |
| Add and remove consultations from other curated lists** | Yes | No | No | No |
| Manage the Interests list | Yes | No | No | No |
| Manage the Audiences list | Yes | No | No | No |
| Export Manage Consultations list (incl. filtered / search results) as .xlsx | Yes | Yes | Yes | No |
| Create new admin user accounts | Yes, for any department | Yes, for own department | No | No |
| Promote, demote, delete or suspend a user account | Yes, anyone apart from self | Yes, anyone within own department (apart from self or site admin) | No | No |
| Edit user profile | Yes, for any user | Yes, own profile and department's individual admins | Yes, but own profile only | No |
| Create/edit/delete a department (or partner organisation) | Yes | No | No | No |
| Export list of admins with contact details as .xlsx | Yes | Yes, for own department | Yes, for own department | No |
| Analyse consultation responses | Yes | Yes for own department | Yes, for consultations owned by them |
Yes, for consultations they are assigned to |
|
Export all responses (including analyst fields) as .xlsx file |
Yes | Yes for own department | Yes, for consultations owned by them |
Yes, for consultations they are assigned to |
|
Moderating responses and approval (response publishing) |
Yes | Yes for own department | Yes, for consultations owned by them |
No |
| Manually add offline responses | Yes | Yes for own department | Yes, for consultations owned by them |
Yes, for consultations they are assigned to |
| Upload consultation results or reports | Yes, for any consultation | Yes, for consultations within their department | Yes, for consultations owned by them | No |
| Publish approved responses using response publishing | Yes, for any consultation | Yes, for consultations within their department | Yes, for consultations owned by them | No |
Any administrator who can add a response manually to a consultation can remove a response. This includes people who are analysts assigned to the consultation, as this allows them to clear up any mistakes they may make without having to escalate the request to a supervisor. All removals are logged, and any responses that are removed in error, or by accident, can be put back again. Please read more about how to do this here.
* It is possible for publishing and retracting of consultations to be restricted to just site admins, or site and department admins only, upon request. However, the default Citizen Space setting will be for everyone to be able to publish their own consultations (as described in the table above).
** Not all Citizen Space sites have 'curated lists' switched on. This feature is part of the configurable landing pages, if you'd like to find out more about this please contact your Account Manager.