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Internal Users - what types are there and what can they do?

Support -

In Citizen Space, a User refers to your internal staff who are involved in the consultation. There are four types of Citizen Space users: Site Admin, Department Admin, Individual Admin and Analyst. The table below shows the different permissions these users have.

  Site Admin Department/Team Admin Individual Admin Analyst
Create/edit/delete consultations, results and 'We Asked,You Said,We Did' Yes, for any department Yes, for self and admins in own department Yes, but only consultations owned by self No
Change consultation's department Yes No No No
Change consultation's owner Yes Yes, within own department Yes, but only consultations owned by self No
Change consultation's status Yes Yes, within own department Yes, but only consultations owned by self No
Publish and retract consultations Yes Yes, for self and admins in own department* Yes, but only consultations owned by self* No
Clone a consultation Yes Yes, within own department Yes, within own department No
Manage the Interests list Yes No No No
Manage the Audiences list Yes No No No
Export search results as .csv Yes Yes Yes No
Create new admin user accounts Yes, for any department Yes, for own department No No
Promote, demote, delete or suspend a user account Yes, anyone apart from self Yes, anyone within own department (apart from self or site admin) No No
Edit user profile Yes, for any user Yes, own profile and department's individual admins Yes, but own profile only No
Create/edit/delete a department (or partner organisation) Yes No No No
Export list of admins with contact details as .csv Yes Yes, for own department Yes, for own department No
Analyse consultation responses Yes Yes for own department Yes, for consultations owned by them

Yes, for consultations they are assigned to

Moderating responses and approval (response publishing)

Yes Yes for own department Yes, for consultations owned by them

No

Manually add offline responses Yes Yes for own department Yes, for consultations owned by them

Yes, for consultations they are assigned to

Upload consultation results or reports Yes, for any consultation Yes, for consultations within their department Yes, for consultations owned by them No
Publish approved responses using response publishing Yes, for any consultation Yes, for consultations within their department Yes, for consultations owned by them No

Any administrator who can add a response manually to a consultation can remove a response. This includes people who are analysts assigned to the consultation, as this allows them to clear up any mistakes they may make without having to escalate the request to a supervisor. All removals are logged, and any responses that are removed in error, or by accident, can be put back again.Please read more about how to do this here.

* It is possible for publishing and retracting of consultations to be restricted to just site admins, or site and department admins only, upon request. However, the default Citizen Space setting will be for everyone to be able to publish their own consultations (as described in the table above).

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