Internal Users - what types are there and what can they do?

In Citizen Space, a User refers to your internal staff who are involved in the consultation. There are four types of Citizen Space users: Site Admin, Department Admin, Individual Admin and Analyst. The table below shows the different permissions these users have. 

Action	Site Admin	Department/Team Admin	Individual Admin	Analyst
Create/edit/delete consultations, results and 'We Asked,You Said,We Did'	Yes, for any department	Yes, for self and admins in own department	Yes, but only consultations owned by self	No
Change consultation's department	Yes	No	No	No
Change consultation's owner	Yes	Yes, within own department	Yes, but only consultations owned by self	No
Change consultation's status	Yes	Yes, within own department	Yes, but only consultations owned by self	No
Publish and retract consultations	Yes	Yes, for self and admins in own department*	Yes, but only consultations owned by self*	No
Clone a consultation	Yes	Yes, within own department	Yes, within own department	No
Add a display image to a consultation via 'Featured Consultation Settings'	Yes	No	No	No
Add and remove consultations from the 'Featured Consultations' list	Yes	No	No	No
Add and remove consultations from other curated lists**	Yes	No	No	No
Manage the Areas list	Yes	No	No	No
Manage the Audiences list	Yes	No	No	No
Manage the Interests list	Yes	No	No	No
Export Manage Consultations list (incl. filtered / search results) as .xlsx	Yes	Yes	Yes	No
Create new admin user accounts	Yes, for any department	Yes, for own department	No	No
Create new 'Analyst' user accounts	Yes	No	No	No
Promote, demote, delete or suspend a user account	Yes, anyone apart from self	Yes, anyone within own department (apart from self or site admin)	No	No
Edit user profile	Yes, for any user	Yes, own profile and department's individual admins	Yes, but own profile only	No
Create/edit/delete a department (or partner organisation)	Yes	No	No	No
Export list of admins with contact details as .xlsx	Yes	Yes, for own department	Yes, for own department	No
Analyse consultation responses	Yes	Yes for own department	Yes, for consultations owned by them	Yes, for consultations they are assigned to
Export all responses (including analyst fields) as .xlsx file	Yes	Yes for own department	Yes, for consultations owned by them	Yes, for consultations they are assigned to
Moderating responses and approval (response publishing)	Yes	Yes for own department	Yes, for consultations owned by them	Yes, for consultations they are assigned to
Manually add offline responses	Yes	Yes for own department	Yes, for consultations owned by them	Yes, for consultations they are assigned to
Upload consultation results or reports	Yes, for any consultation	Yes, for consultations within their department	Yes, for consultations owned by them	No
Publish approved responses using response publishing	Yes, for any consultation	Yes, for consultations within their department	Yes, for consultations owned by them	No

Any administrator who can add a response manually to a consultation can remove a response. This includes people who are analysts assigned to the consultation, as this allows them to clear up any mistakes they may make without having to escalate the request to a supervisor. All removals are logged, and any responses that are removed in error, or by accident, can be put back again. Please read more about how to do this here.

* It is possible for publishing and retracting of consultations to be restricted to just site admins, or site and department admins only, upon request. However, the default Citizen Space setting will be for everyone to be able to publish their own consultations (as described in the table above).

** Not all Citizen Space sites have 'curated lists' switched on. This feature is part of the configurable landing page options, if you'd like to find out more about this please contact your Account Manager.