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Internal users - what types are there and what can they do?

Support -

In Citizen Space, a "user" refers to an administrator registered with access to the site. There are four types of Citizen Space users: Site Admin, Department Admin, Individual Admin and Analyst. The table below shows the different permissions these users have. 

Action Site Admin Department/Team Admin Individual Admin Analyst
Create/edit/delete activities, results and 'We Asked,You Said,We Did' Yes, for any department Yes, for self and admins in own department Yes, but only activities owned by self No
Change activity's department Yes No No No
Change activity's owner Yes Yes, within own department Yes, but only activities owned by self No
Change activity's status Yes Yes, within own department Yes, but only activities owned by self No
Publish and retract activities Yes Yes, for self and admins in own department* Yes, but only activities owned by self* No

Clone a public activity 

Yes Yes, within own department Yes, within own department No

Clone a private activity

Yes Yes, within own department Yes, but only activities owned by self No

Add a display image to an activity via 'Featured Activity Settings'

Yes No No No
Add and remove activities from the 'Featured Activities' list Yes No No No
Add and remove activities from other curated lists** Yes No No No
Add saved questions Yes No No No
Manage the Areas list Yes No No No
Manage the Audiences list Yes No No No
Manage the Interests list Yes No No No
Export Manage Activities list (incl. filtered / search results) as .xlsx Yes Yes Yes No
Create new admin user accounts Yes, for any department Yes, for own department No No
Create new 'Analyst' user accounts Yes No No No
Promote, demote, delete or suspend a user account Yes, anyone apart from self Yes, anyone within own department (apart from self or site admin) No No
Edit user profile Yes, for any user Yes, own profile and department's individual admins Yes, but own profile only No
Create/edit/delete a department  Yes No No No
Export list of admins with contact details as .xlsx Yes Yes, for own department Yes, for own department No
Analyse responses Yes Yes for own department Yes, for activities owned by them

Yes, for activities they are assigned to

Export all responses (including analyst fields) as .xlsx file

 Yes Yes for own department  Yes, for activities owned by them

Yes, for activities they are assigned to

Moderate and approve responses (response publishing)

Yes Yes for own department Yes, for activities owned by them

Yes, for activities they are assigned to

Manually add offline responses Yes Yes for own department Yes, for activities owned by them

Yes, for activities they are assigned to

Upload results or reports Yes, for any activity Yes, for activities within their department Yes, for activities owned by them No
Publish approved responses using response publishing Yes, for any activity Yes, for activities within their department Yes, for activities owned by them No

Any administrator who can add a response manually to an activity can remove a response. This includes people who are analysts assigned to the activity, as this allows them to clear up any mistakes they may make without having to escalate the request to a supervisor. All removals are logged, and any responses that are removed in error, or by accident, can be put back again. Please read more about how to do this here.

* It is possible for publishing and retracting of activities to be restricted to just site admins, or site and department admins only, upon request. However, the default Citizen Space setting will be for everyone to be able to publish their own activities (as described in the table above).

** Not all Citizen Space sites have 'curated lists' switched on. This feature is part of the configurable landing page options. If you'd like to find out more about this please contact your Account Manager.