Need help? Looking for tips and tricks?

This knowledge base contains loads of useful advice and answers to common questions.

If you're still stuck you can always submit a support request and we'll get back to you ASAP.

Initial set up - how do I set up Citizen Space for my consultations?

Rowena Farr -

Once Citizen Space is live and an initial Site Administrator has been set up by Delib, the next steps are:

1) Setting up Areas, Audiences and Interests

It's up to you whether you have Areas, Audiences and Interests enabled on your site or not. Once enabled they act as search parameters so that respondents visiting your site can find consultations which are relevant to them. If enabled these must be assigned to all consultations created in Citizen Space. 

For information on how to set up Audiences, Interests and Areas, please see the following three articles:

Examples of Areas, Audiences and Interests from current clients:

 

2) Setting up Departments & Users

Citizen Space internal users sit within a Department. Please refer to the following article on setting up & managing Departments.

Once relevant Departments have been set up, users may be created. Please refer to the following article on adding in and managing users.

Once added in, users can be assigned an appropriate level of permission. Most clients choose to assign 3-4 Site Admins and then have Heads of services/departments set up as Department Admins whilst team members within a Department are set up as Individual Admins.

 

3) Setting up a first consultation

Once the above two points have been set up, it is now possible to create your first consultation.