Citizen Space sends email notifications to let users within your organisation know about activity on the platform, and externally, to communicate with respondents to your consultation. This article outlines the different email notifications that internal users may receive from Citizen Space; please see this article for information about the email notifications that respondents may receive.
Automated Citizen Space emails can sometimes end up in spam/junk folders or get blocked by internal firewalls. If there's any doubt, we (Delib) are able to check the mail logs to make sure an email did get sent.
What is the Citizen Space contact email?
When we first set up your Citizen Space instance, we will ask you for a generic contact email address. We will also create a yourorganisation@mail1.citizenspace.com email address. The latter will be the address that all of your general Citizen Space emails come FROM and any contact form messages go TO.
For instance, when a respondent has entered their email address in order to receive an email upon submission of their response, the email they receive will be from the yourorganisation@mail1.citizenspace.com address.
Emails sent to the yourorganisation@mail1.citizenspace.com will be routed to the contact email address you have provided. You can change the contact email address by emailing support@delib.net
What email notifications are sent to Citizen Space administrators?
1. New consultation notification
Site Administrators will receive an email on creation of a new consultation.
2. Consultation opening notification
Consultation owners will receive an email when their consultation changes from 'Forthcoming' to 'Open'.
3. Consultation closure notification
Consultation owners will receive an email when their consultation changes from 'Open' to 'Closed'.
4. Consultation owner re-assignment
The new and old consultation owner will be notified when a consultation owner is changed.
5. Password reset email
If an administrator requests a password reset, it will come from this address.