Need help? Looking for tips and tricks?

This knowledge base contains loads of useful advice and answers to common questions.

If you're still stuck you can always submit a support request and we'll get back to you ASAP.

  1. Delib
  2. Citizen Space
  3. Setting up Citizen Space

Email notifications in Citizen Space

Rowena Farr -

Email notifications are used in Citizen Space for a variety of actions. This article outlines the different email notifications sent through the course of setting up and running consultations.

There are two distinct ways email is used in Citizen Space: for internal communications within your organisation, and externally, to communicate with respondents to your consultation. 

What is the Citizen Space contact email?

When we first set up your Citizen Space instance, we will ask you for a generic contact email address. We will also create a yourorganisation@citizenspace.com email address. The latter will be the address that all of your general Citizen Space emails come FROM and any contact form messages go TO.

For instance, when a respondent has entered their email address in order to receive an email upon submission of their response, the email they receive will be from the yourorganisation@citizenspace.com address.

Emails sent to the yourorganisation@citizenspace.com will be routed to the contact email address you have provided. You can change the contact email address by emailing support@delib.net

Image of links to Users page and Add User link

 

What email notifications are sent to Citizen Space administrators? 

1. New consultation notification

Site Administrators will receive an email on creation of a new consultation. 

admins receive an email with the name of the consultation and a link to it 

2. Consultation opening notification

Consultation owners will receive an email when their consultation changes from 'Forthcoming' to 'Open'.

3. Consultation closure notification

Consultation owners will receive an email when their consultation changes from 'Open' to 'Closed'.  

4. Consultation owner re-assignment

The new and old consultation owner will be notified when a consultation owner is changed.

5. Reminder to feed-back results

If a consultation owner has added dates on which they expect to provide results or feedback, once these dates have passed the consultation owner and all site admins will receive weekly emails reminding them to feed back their results.

6. Password reset email

If an administrator requests a password reset, it will come from this address.

 

191012.KLT
Edited 130913.ALH
Edited 111013.ALH