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Citizen Space deployment requirements

Rowena Farr -

Preparing your Citizen Space to go live to the public is a two-stage process:

1) Deployment: the term we use for the technical aspects of setting up your Citizen Space instance; and

2) Preparation: the things you need to do after deployment to get your Citizen Space instance ready to go live to the public.

 

Stage one - Deploying your Citizen Space instance

 

There are seven things we need from you in order to deploy a Citizen Space instance. Once you have gathered these, please email them to your Account Manager:

1) Citizen Space URL
As each Citizen Space instance has its own web address (URL), you will need to have a URL set up for this purpose. There are two options for the URL that your Citizen Space instance can have:

  • Your Citizen Space instance can have a similar web address to your main site, or a project name, for example: 'consultation.clientname.gov.zz' or 'clientnameprojectname.com'. If you would like this type of URL, you'll need to ask your technical team to register the subdomain and create a CNAME record (this is the technical name for something on our web server that points to another location). We will provide the CNAME address for your technical team to use for this. Please see our article explaining setting up a DNS CNAME record.
  • If you prefer to use the Citizen Space web address (eg. 'clientname.citizenspace.com'), you will need to let us know what you would like the ‘clientname’ part of the address to be.

 

2) A contact email address
You will need to supply us with an email address to use for correspondence that comes from your Citizen Space instance. We will then set up a 'yourorganisation@citizenspace.com' email address. The latter will be the address that all of your general Citizen Space emails come FROM and any contact form messages go TO. This email will be routed to the generic email address you provided. 

For more information, please see the article What is the site email address used for?

 

3) SSL certificate
We will organise and purchase an SSL certificate on your behalf. We will need to know your Citizen Space site's URL (see point 1) prior to this taking place. You can learn more about SSL certificates by reading this article.

 

4) A corporate logo
You will need to supply us with a high quality logo to go at the top of your Citizen Space instance. Ideally, logo dimensions should be no taller than 100px and preferably no wider than 250px.

 

5) The site-wide background wallpaper
You can have a full-width wallpaper image on your site, which really makes your site come alive.

To find a good image think in terms of wallpapers which usually have repeating elements and still look good if the sides, top or bottom are cut off. Avoid images with text, logos or specific focal points. This is because the image is used as a background image and what you can see of the site-wide wallpaper will be different on different sized devices. There is no guarantee a user will see any specific part of this image as it sits behind other items on the page.

Please supply an image that is around 3000px wide by 1000px tall. This allows us to crop and resize the image as required. Please note that this is not a set image size as how tall the image depends on how much text you have on your Consultation Hub. Our recommendation is to keep the hub text succinct and use the 'About' page for further detail about how your organisation approaches consultation and engagement.

 

6) Brand colours
The colour of your Citizen Space buttons, heading text, and title blocks can be customised to your desired corporate colour(s). Ideally, if you can send your brand guideline colours to us this will allow us to choose the most appropriate ones for your site. If this isn't possible, please provide your colour choices as hex values, such as '#CC9966'. If you do not know the hex value of your colour, please supply us with the website address where we can find the colour(s) you want to use. Please note that we must take into account colour contrast ratios from web accessibility guidelines when setting the colour of text and other items. 

7) A favicon
A favicon is a tiny image which sits in the browser bar and tab heading when someone is on your site. If you can send us your preferred favicon image, we will apply this to your site. If this isn't possible, then we may be able to take the image from other sites you own.

 

Stage two - preparing your Citizen Space instance ready to go live to the public

The stage two process is exactly the same for deploying version 2 or version 3.

These are the things you will need to do before your Citizen Space is ready to use.

1) Write and add copy for your editable pages

Some areas of Citizen Space require copy provided by you:

  • Home page introductory copy. This is the few lines of copy (with links if desired) which will go above your Consultation Hub and introduce your Citizen Space site to the public.
  • Terms of useWe provide default terms and conditions but we strongly recommend that you use your own terms and conditions for this section, as they deal with the relationship between your organisation and the end-user. You may link to existing Terms of Use on your corporate website in this section.
  • Privacy and cookie policy text. We provide fixed non-editable copy that sets out Citizen Space's privacy and cookie policies.  You may use additional wording if required for your organisation's policies. For example, if you use Google Analytics, you will need to update the cookie policy wording to reflect this. Any additional text you supply will go above the existing policy information.

 

2) Interests, Audiences, Areas

Before any consultations can be published, Citizen Space requires you to input these sets of information:

Interests: an Interest is a searchable topic which can help your participants find consultations that relate to them. 

Audiences: an Audience is a specific respondent group. You must add Audiences to your consultations so that respondents may search for consultations that are applicable to them. 

Areas: Areas must be set up and then assigned to consultations so that a respondent can find consultations by geographical location. 

 

3) Departments and Users

Departments must be set up, as both consultations and internal must be assigned to a Department when they are set up. 

Users are your admin users who will manage the site and create and manage consultations.

 

Please read the following articles for information on how to set up these details:

What are interests and how do I manage them?
What are Audiences and how do I manage them?
What are Areas and how do I manage them?
How do I add and manage users?
How do I add and manage departments? 
 

 

4) Google Analytics (optional)

Please read the article on how to use Google Analytics with Citizen Space.

It is easy to add to your site - just provide your account manager with the code for your Google Analytics account (your IT team can help with this). Just make sure to update your cookie policy if you choose to use Google Analytics. 

 

5) Integrate Citizen Space into your existing website (optional but recommended). 

Please read the article How do I integrate Citizen Space into my existing site? for information on how to do this.

 

6) Setting up your first consultation. It is useful to start thinking about your first consultation once your Citizen Space is populated with points 1-3. For step-by-step instructions on how to do this, please see the article How do I set up a new consultation?