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Departments - how to suspend and delete departments

Annabel Harrison -

Please note: while the written guidance in this article should be up to date, the screenshots may not be. Please bear with us. We’re carrying out work to update all the screenshots in the Knowledge Base for Citizen Space 7 and (hopefully) to automate the process for future. Thank you for your patience!

Suspending departments

Suspending a department is a good idea if you would like to temporarily revoke access to all users in that department, preventing them from logging in, or if the department no longer exists but you would like its activities to remain within that team from a public perspective.

Suspended departments can be reinstated. Only Site Admins can suspend and reinstate departments. Note: Users will remain suspended if the department is reinstated, and will need to be reinstated individually.

To suspend a department, select the 'Site' dropdown from the dark grey admin navigation bar across the top of the page and then select 'Settings'. This will take you to the Site settings section, where you'll find the link 'Departments' which will take you to the page for managing departments in your site.

Find the department in the list and then select the 'Suspend' link on the right-hand side of that department's row in the table. The 'Suspend' link will be replaced with a 'Reinstate' link.

Departments page

Deleting departments

If you're a Site Admin, you can also delete a department from the 'Departments' page.

You won't be able to delete a department if it still contains activities and/or users. If you try to delete a department which contains either you'll see a warning message:

Department deletion warning

Users and activities can be moved to another department, or deleted as appropriate. This is designed to prevent accidental deletions. As an alternative, a department can be suspended, which is not permanent (unlike deletion), and is our recommended method of taking a department 'out of use'.


Related articles:

How do I add and manage departments?
Can I move an activity's department?