Need help? Looking for tips and tricks?

This knowledge base contains loads of useful advice and answers to common questions.

If you're still stuck you can always submit a support request and we'll get back to you ASAP.

Fact Banks

Support -

The Online Survey tool includes an option to add a drop-down Fact Bank at the top of the page or as part of an additional information component to a question. Fact Banks are collapsed (hidden from view) by default, but can be expanded by the respondent to show more information:

animated gif demonstrating how a fact bank is revealed when a user clicks on the Related Information heading
Animation showing a Fact Bank expanding to reveal a data table

Fact Banks can also be used for embedding rich media such as online videos, text from a Word document or PDFs and slideshows. We've written a blog post on how you can improve your consultation through embedded content, which you may find useful.

Adding a Fact Bank to a Page

Once you have added a page to your online survey, you are given the option to input a heading and content to appear in the Fact Bank:


The Fact Bank will then appear as a drop-down at the top of a page, as shown below.  The heading remains visible when the Fact Bank is collapsed.  Clicking on the heading (or the arrow to the left of the heading) reveals the content of the Fact Bank.

Fact Bank as shown in a page

Please note that adding a Fact Bank is optional. If you choose to leave the Fact Bank section blank, the drop-down will not appear on your page. 

Adding a Fact Bank to a Survey Question

You can also add a Fact Bank to appear as part of a survey question. After you have added your question you can add a Fact Bank in the add/edit answer components section:

image of the question page showing the drop-down of answer component options with fact bank highlighted in blue


You can then add the text or embedded media you want displayed in your Fact Bank:


You can choose whether you want your Fact Bank to appear before or after the answer component of the question, by using the 'Move Up' and 'Move Down' links shown below: 



Here's an example of what a Fact Bank looks like when it appears above the answer component in a question:

image showing a fact bank above the answer component in a question