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'Save and return later' feature

Support -

The 'Save and return' later feature allows respondents to return to the consultation at a later date without losing the information they've already entered as part of their response.

Please note: This feature is not available for responses that have already been completed and submitted.

The user must have cookies enabled in their web browser to use this feature.


Step 1

In order to use the 'Save and return' link, respondents will need to have completed any 'required' answer fields on that page.

At the bottom of the each page of questions, people can select the 'Save and come back later' button, which looks like this:

Save and return button on survey question page. Button is outlined and has text in brand colours with white background.

Step 2

The respondent is then asked to provide an email address*

NB: An email address entered here will not be stored as response data in Citizen Space, it is just used to send the the save and return email. This is so responses can remain anonymous.


Save and return page with email field.

Step 3

Once the 'Save and Send Email' button is selected, the respondent is sent an email from your Citizen Space site titled: 'Your consultation return code'. This contains a unique link that allows them to return to their part-completed response. This link will expire when the consultation closes.

Save and return email received by user with a link to their not-yet-submitted consultation.


Unfortunately - like a lot of emails - save and return emails can sometimes go into people's junk mail folders, or get deleted by your respondents accidentally.  

If a respondent gets in touch with you to say that they don't have their save and return email, we can sometimes retrieve their incomplete response and send out another email link to them. You can do this by emailing the support email address. However, there are a few things we need to know to be able to safely do this:

  1. We need the email address they entered so we know where it was sent (this can sometimes allow us to check if an email went out to that address)
  2. We need some kind of identifying information to be able to accurately find their response. The best thing we could get from you/your respondent would be their response ID, which is given to them on screen when they request a save and return link. If you or they don't have that, we need a way to prove the incomplete response is theirs by matching details given in the response with details they provide to you - this might be their name, email address, name of organisation or other identifying info. If we can't find a way to be sure a response belongs to that person, we can't risk sending out a save and return link manually as we might be sending someone else's incomplete response details, so this is really important to get right.
  3. Anything else you can tell us! Identifying incomplete responses can be a bit like trying to find a needle in a haystack, so the more evidence you can give us, the better. Things like the date and time the respondent was responding and requested a save and return link can be really helpful.
  4. And please always remember to give us the URL and title of the consultation they were responding to in your email to us as well, that helps us get straight to the right place to begin looking

Please note, we aren't able to manually generate save and return links once your consultation is closed.


*There are three default questions in each survey in Citizen Space. If you have left the default email address question in your survey and the respondent has answered it, then they will not need to type in their email address again if they select to use the save and return later feature, the email address box will be pre-populated with their email address.