Need help? Looking for tips and tricks?

This knowledge base contains loads of useful advice and answers to common questions.

If you're still stuck you can always submit a support request and we'll get back to you ASAP.

Release Notes: Citizen Space v1.15.1 - released 27 November 2013

Annabel Harrison -

In the latest release of Citizen Space, you'll find a whole heap of new things to improve work-flow for Citizen Space admin users. Each of these are in response to customer requests. We've also spent some time developing additional training options for all of our customers in response to results from our Training Feedback Consultation.  

What's new

Consultation preview link for anonymous users

Now, you'll be able to share a draft consultation with someone who doesn't use Citizen Space. Customers often ask us if this is possible, with the purpose of review or approval by colleagues or senior team members who don't have Citizen Space access.

How? You should be able to see an additional action link from your Consultation Dashboard, which says 'Generate Preview Link'. From here, you'll be asked to set an expiry date for the link (24 hours, 3 days, 1 week). There's also the option to make the link invalid immediately. It'll work exactly like the current preview mode - so you'll be able to see it in Forthcoming, Open and Closed states and it won't be possible to submit responses.  

You can read about full functionality in this article


Response removal

Customers have reported a number of valid reasons to remove individual responses - for example, clearing duplicates when adding responses manually.

 We've given a lot of thought as to how we implement this while ensuring that the integrity of responses is preserved, and that the consultation stands up to scrutiny and review.  So the new response removal works like this:

> When viewing individual Responses by Respondent, there will be a Remove Response link;
> You'll be asked to confirm the action and provide a reason for removal (providing an audit trail);
> At this point, any removed responses will be omitted from reports, exports and analysis;
> The reason, timestamp of removal and the user who performed the removal will all be recorded;
> You'll be able to view the list of Removed Responses from the Consultation Dashboard;
> From here, you can easily view and re-instate a removed response, as well as view details about why and when it was originally removed.

For a more detailed walk-through of this feature, visit our Knowledge Base article.


Total responses at a glance 

Now, in the Manage Consultations table view, you'll be able to see the total number of completed responses for each consultation. This will also appear as a new field called 'Responses' in the CSV export of Consultations.

Example of response count on manage consultation page


Editable 'Call-to-Action' link text

When an Online Survey is open, you'll always see this 'call-to-action' text:


In this release, we're making it possible for you to change the 'Online Survey' wording. From the Consultation Dashboard, go to '2. Online Survey' - here, you'll find a new field labelled 'Call to Action'. There's no character limit either! This field will continue to default to Online Survey if you don't want to change it. Full instructions can be found in this article.

Likewise, this functionality has been added to email/postal consultations too, to allow you to present downloadable files with very long filenames in a more readable manner.


Improved user management speed

For those of you with large numbers of users in your Citizen Space, there have been a number of significant performance improvements made to the system which will allow you to add new users, move users between departments and promote/demote users without seeing timeout pages.


Improvements to the speed of adding responses

Some of you have had some problems lately when manually adding (or analysing) responses to very large consultations (e.g. over 200 questions). We have made performance improvements here too, so timeouts should no longer occur when adding responses to consultations of this type.


PDF report generation

You may have encountered a 'stuck' PDF report on a consultation (this happens more frequently than we like, as the PDF generation process is quite complex).  We have been monitoring and logging these issues to find the causes and fix them.  This release contains fixes that should make reports up to three times less likely to get stuck.   We will continue working on this issue - it irritates both you and us.

In other news...

Citizen Space training

We regularly train customers on Citizen Space and over the past year have been running a consultation to get some in-depth feedback from our trainees.  

98.5% of respondents said they would be likely to recommend our training to others, and to provide the best training possible we now have three training courses available that cover everything from managing consultations to best practice consultation design.

We can also provide tailored support and training for specific features via conference calls.

Here's some more information on our new training programme


Featured customer

Stroud District Council have been capturing respondent demographics by linking the final page of each consultation to a single separate private consultation. This means that not only is demographic data entirely isolated from consultation responses, and therefore anonymous, but it can be analysed as a single data set more easily. It also minimises drop-out rates from those who just want to respond to a consultation without providing demographic data.


Add other Citizen Space administrators to this mailing list...

If you'd like more of your colleagues to receive this email, they can sign up using this form. This list is used purely for the release announcement (up to 12 emails a year) and other important Citizen Space service updates.