Happy new year, Citizen Space users!
In our first release of 2014, we're really pleased to bring you Skip Logic, a.k.a survey routing or branching. Now, you'll be able to route a respondent's progress to different pages in your online survey, depending on their answer to particular questions. It's a feature you've all asked after, and we've been working on it for a while :)
Skip Logic allows you to alter a respondent's journey through an online survey, depending on their answer to particular questions. This is on a page-by-page basis: you'll be able to hide pages that are not relevant to a particular respondent, or take respondents straight to the final page of the survey if they do not qualify (for example if they live outside the target area).
Skip Logic can be a complex feature, so you'll find lots of new documentation on our Knowledge Base to support you through the design, build and analysis of an Online Survey with Skip Logic rules. We'd recommend you begin with our Quick Start Guide to Skip Logic, but we've also included some key points below:
- Plan your survey: set out the journey for respondents, and broad structure of your survey. Identify the key questions which will be used to control the Skip Logic rules. Don't be afraid to get drawing!
For more info, complete with our example of Post-It Note planning: How do I design a survey with Skip Logic?
- Build your survey as normal: To use Skip Logic, you'll need to build a Linear Survey. You can edit your survey after you've set up your Skip Logic rules, but we'd really recommend that you get all the content straight beforehand, as changes made afterwards might have an impact on the routes.
You should also read: Which question types can be used for conditional Skip Logic?
- Add Skip Logic rules: Now, when building a linear Online Survey, you'll see the 'Skip Logic Settings' page in the left-hand navigation. It looks like this:
- From there, you'll choose between conditional or unconditional Skip Logic, and the possible routes, depending on the available answers to the question.
For full guidance on adding Skip Logic rules: How do I add and edit Skip Logic rules?
- Test your survey: Before publishing, test your survey in preview mode, making sure each route makes sense and includes all the necessary pages. Incorrectly configured rules could mean respondents miss important pages, or even create an infinite loop that would prevent respondents from completing and submitting the survey.
- Analysis & reporting: You shouldn't notice much of a difference when analysing responses with Skip Logic, but there are a few things you should be aware of: How do I analyse or report on surveys with Skip Logic?
We've tried to simplify the process as much as we can, in the design and implementation of the feature as well as the supporting documentation. However, if you get stuck or have some feedback, please let us know. Email us on email@example.com or call us. Here's our digits, just in case you lost them:
- 0845 638 1848 (UK)
- 1800 034 129 (Australia)
- +44 1173 812 989 (Anywhere else)
To be honest guys, we had our hands full ;) ...so instead, we've summarised all the improvements we made to Citizen Space in 2013, and below is a reminder of some good stuff we packed into Version 1.15.1, released on 27 November:
Consultation preview link for anonymous users
You can now share a draft consultation with someone who doesn't use Citizen Space, with the purpose of review or approval by colleagues or senior team members who don't have Citizen Space access.
You can read about full functionality in this article.
You can now remove individual responses, with a valid reason - for example, clearing duplicates when adding responses manually. Responses can be removed individually, and easily viewed and re-instated from the Consultation Dashboard. A submitted response will never be unretrievable.
For a more detailed walk-through of this feature, visit our Knowledge Base article.
Editable 'Call-to-Action' link text
We made it possible for you to change the 'Online Survey' link text on the Consultation Overview, and in email/postal consultations too. You'll find a new field labelled 'Call to Action' when setting up your survey. This field will continue to default to Online Survey if you don't want to change it. Full instructions can be found in this article.
In other news...
Clackmannanshire Council have taken Citizen Space by the horns and run with it since adopting the app last year. They recently built an excellently-structured Local Development Plan, based upon detailed planning materials. To make it easy for respondents to answer questions on these, they embedded them into each page and put the questions below. Clackmannanshire - we salute you!
Advanced Citizen Space training
To improve how we support our wide variety of customers, we've redesigned our training content to offer 3 different courses. This month, we'd like to focus on Advanced Consultation Design. If you already know your way around Citizen Space, but want to use it more effectively, as well as learn more about consultation best practice, then this could be the course for you. Designed in response to customer demand, this day long seminar can also help build organisational capacity to consult better, with some customers using it as an opportunity to 'train the trainer'.
Here's some more information on all our new training programmes.
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