This month, we've added a new feature to Citizen Space that enables you to make responses visible to the public as soon as they have been approved and published by you, rather than having to wait until the consultation has closed. This is a useful feature for organisations that are doing long, ongoing surveys, but want to make some of their responses public without having to close the survey down.
We've also made some cosmetic improvements to the way that matrix questions appear on the page: they now make better use of the space available, are more readable and generally extremely good-looking.
As usual, our work to iron out the creases in the product continues. We've also tackled niggles with image uploads and error messages.
Ongoing response publishing
When setting up response publishing you now have the option to make responses publicly visible as soon as they get published - as long as respondents have given their consent. As before, you can also moderate and redact these responses, in order to remove inappropriate content, such as personally identifiable information, from free-text answers. For more detail, have a look at our guides:
The new feature allows responses to be published on a continuous basis, with no need to wait for the consultation to close first. This is particularly useful for those of our customers who use Citizen Space to run ongoing, generic surveys - for example, these could be internal feedback forms, or standardised 'customer experience' surveys. If there's no specific closing date, it's useful for their owners to be able to publish responses while they are still open.
You can toggle between immediate publishing and publishing after closure at any time. The feature also allows you to turn response publishing off, which will take down any responses that have already been published. Responses still require redaction, approval and publishing before they become visible - refer to our online response publishing guides above for more
New look matrix questions
We've taken steps to improve the way matrix questions appear on the page. Columns will now expand to fill the full width of the page according to the size of their headings, rather than clustering at the side. A border has been added between each row to make the table easier for respondents to read, and we've made a slight adjustment to the spacing of the rows for the same purpose.
A lot of our customers make extensive use of matrix questions, and we hope these improvements will make them even better at gathering high-quality data in online surveys.
Here's some we made earlier...
At the end of last year we introduced a nice new feature for rapid analysis of responses to quantitative questions. There's more about this feature in How to use Responses organised by question. The charts provide a quick and easy visualisation of how people have responded to the question, and they can also display the results of cross-tabulation and filtering.
PDF receipts now available to admins
We have now made it possible for consultation admins and analysts to download a single response in pdf form from the "Responses by Respondent" page or when viewing an individual response. This is particularly useful if you recieve notable or detailed responses - for example, from major stakeholder organisations.
In other news
Welcome to our new customers!
Our latest Citizen Space customer is Dun Laoghaire-Rathdown county council in Ireland - a happy welcome to them. Remember, you can get updates on all consultations running in Citizen Space by subscribing to the Citizen Space Aggregator.
Citizen Space training
In the last couple of months, we've delivered training to several Australian customers, and we are doing the same with some central government customers in London this week.
We try as hard as we can to make on-site training a key part of the service we deliver to customers, and we constantly seek your reflections via our feedback survey, so we can continue to make improvements. Alongside our three main training courses, we are also happy to provide tailored support and training for specific features via screen-shares and conference calls.
If you'd like to find out more about getting training from us, there are several ways of getting in touch. Contact your account manager if you have their details, or otherwise you can give us a ring on 0845 638 1848, or email firstname.lastname@example.org.
Citizen Space user group
We work as hard as we can to build our user community, both online and through real-life events. You can join the online, international user group through LinkedIn here. We're also hoping to convene our first Scottish Citizen Space user group in March, for our many customers north of the border.
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