In our July release of Citizen Space, we're pleased to include a new feature a number of you have requested - the ability to control who can publish or retract consultations on your hub. Not only that, but we've made improvements to our aggregator, the new PDF embedder and a number of other things, to make your lives that bit easier.
Control over publishing and retracting consultations
Citizen Space can now be set up to restrict permission for publishing or retracting consultations to site or department admins only. As an organisation, this can give you more control over the consultations that go live and can help you to supervise any consultations being retracted after they have been published.
The default setting for permission to publish will remain as it is currently, with all consultation owners able to publish and retract their consultations - however, if you would like to turn the restriction on, just ask your account manager.
Pro Tip: Citizen Space has a number of ways to quality control consultations. Here are some suggestions and features:
- For complete control over publishing: use the new feature and restrict the ability to publish consultations to just site or department admins
- For some finer-grained control: At Delib, we QA all of our work with other members of the team. You could set up a number of trained members of staff in each department who can QA users' consultations before they go live.
- For free-range use: If you want to allow all consultation owners to publish their own consultations, you could encourage them to use the 'share preview link' feature to obtain sign-off prior to publishing. Citizen Space also enables users to print off consultations or email the link of their consultation to department or site admins for checking.
- For best-practice consultation: We think Citizen Space works best when an organisation has embedded their consultation standards across all users, so you can trust that each consultation owner will be following tried and tested methods and publishing high-quality consultations. This saves the time and effort of one team having to check all consultations prior to publishing. We can help you do this by providing thorough training and advice on best-practice consultation.
Aggregator: We've improved our aggregator! We don't shout enough about our aggregator, it's a site that shows you all the public consultations run on Citizen Space. So if, for example, you're running a consultation on 20mph limits or controlled parking zones, you can look on the aggregator for inspiration from your peers who have done the same.
PDF embedder: We brought out a new PDF embedder in our last Citizen Space upgrade, and we've improved the way this works with iOS devices in this one.
Document extensions: New versions of MS Office documents displayed with long file extensions when uploaded to Citizen Space, we've fixed this to make this look nicer for you and your respondents.
Tidying up: As usual, we've fixed bugs, done some tidying and rectified some pesky browser-specific issues to improve your experience, and that of your respondents, when using Citizen Space.
Here's some we made earlier...
Consultation preview link for anonymous users
You can now share a draft consultation with someone who doesn't use Citizen Space, with the purpose of review or approval by colleagues or senior team members who don't have Citizen Space access.
You can read about full functionality in this article.
You can now remove individual responses, with a valid reason - for example, clearing duplicates when adding responses manually. Responses can be removed individually, and easily viewed and re-instated from the Consultation Dashboard. A submitted response will never be unretrievable.
For a more detailed walk-through of this feature, visit our Knowledge Base article.
Editable 'Call-to-Action' link text
We made it possible for you to change the 'Online Survey' link text on the Consultation Overview, and in email/postal consultations too. You'll find a new field labelled 'Call to Action' when setting up your survey. This field will continue to default to Online Survey if you don't want to change it. Full instructions can be found in this article.
In other news
Welcome to our new customers!
Our newest Citizen Space customers this month are the London Borough of Hackney - hello to you!
Remember, you can see all the public consultations running in Citizen Space by accessing the Citizen Space Aggregator, and we have now made this a much nicer-looking beast.
Open up a discussion with your respondents
An increasing number of our Citizen Space users are also running more in-depth discussions using another of our applications, Dialogue App. We've a special offer on the go for existing customers and some examples of how others are using both apps together to make things happen. See further details attached to this article.
Citizen Space training
We recently ran a consultation for customers who have received Citizen Space training, and were delighted that 98.5% of respondents would recommend our training to others. In response to the feedback we received, we now have three training courses available that cover everything from managing consultations to best practice consultation design. Here's some more information about our new training programmes.
We can also provide tailored support and training for specific features via conference calls.
Add other Citizen Space administrators to this mailing list...
If you'd like more of your colleagues to receive this email, they can sign up using this form. This list is used purely for the release announcement (up to 12 emails a year) and other important Citizen Space service updates.