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Users and roles

Rowena Farr -

A key aspect of designing for success is the approach to user roles in the app. Dialogue provides for:

  • Unregistered users
  • Registered users
  • Moderators
  • Site admins

Here’s a quick guide to each of the different types of user in Dialogue, their responsibilities, and how they interact with the system.

Unregistered users

It’s important that visitors become quickly engaged with the Dialogue, without having to register or log in.  Unregistered visitors to the site can:

  • Browse all the user-submitted content on the site, including ideas, comments, ratings and tags
  • Search the ideas using keywords or topics
  • Read the background information about the challenge(s)
  • Share links to ideas via Facebook and Twitter

 

Registered users

Anyone can register for an account on a Dialogue site. By registering, a user is able browse the site in the same way as an unregistered user, but they can also contribute their own content.  Registered users can:

  • Submit ideas
  • Comment on other people’s ideas
  • Rate ideas
  • Edit their own user profile
  • View the profiles of other registered users (this shows what else that user has posted)

We’re very aware that the registration process on many websites can be off-putting, so we’ve ensured that the registration form asks for the absolute minimal information: a username, a password and an email address (although you can ask us to add more questions in to the registration form if you need to).

 

Moderators

It’s important for somebody to be in charge of moderating any public dialogue.  Moderators can interact with the dialogue in the same way as standard registered users, but they can also:

  • Reject inappropriate or offensive ideas and comments. Rejected content is hidden from public view, but can be reinstated if required
  • Lock ideas to prevent further discussion. The idea and its comments will remain visible to the public, but no further comments or ratings can be added
  • Interact with users as a community manager, prompting visitors to expand on their ideas and feeding back information

Dialogue can send an email to moderators if an idea or comment has been reported by a member of the public, making it easier to find and remove inappropriate content.

 

Site admins

Site admins have the ability to set up the Dialogue, manage its users, customise its appearance and view or download reports and statistics.  Site admins can:

  • Perform all moderation actions as above
  • Create, publish and close challenges on the site
  • View top-line statistics about the dialogue (number of users, ideas, comments etc)
  • Download all ideas, comments, user details and topics in xlsx (spreadsheet) format
  • Customise the appearance of their Dialogue by uploading a logo (if Delib has not provided a custom theme)
  • Promote and demote other users between different roles, and delete users
  • Edit the background information about the dialogue, the privacy policy, and other text on the site