Hello! How can we help?

Search our knowledge base for loads of useful advice and answers to common questions

If you're still stuck you can always submit a support request and we'll get back to you ASAP

Create a secure password

Support -

The role that passwords play in securing an organisation’s network is often underestimated and overlooked. Passwords provide the first line of defence against unauthorised access to your organisation. 

Weak passwords provide attackers with easy access to your computers and network, while strong passwords are considerably harder to crack, even with the password-cracking software in use today. Password-cracking tools continue to improve, and the computers used to crack passwords are more powerful than ever. 

Password-cracking software uses one of three approaches: intelligent guessing, dictionary attacks and brute-force automated attacks that try every possible combination of characters. Given enough time, automated methods can break any password. However, strong passwords are much harder to guess than weak passwords. A secure computer has strong passwords for all user accounts. 

Password strength

A weak password

  • contains your username, real name or company name or
  • contains a complete dictionary word  for example ‘Password’ is a weak password

A strong password

  • is at least seven characters long
  • does not contain a complete dictionary word
  • is significantly different from previous passwords 
  • and contains characters from each of the following 4 groups:
    • upper case letters (A, B, C…)
    • lower case letters (a, b, c…) 
    • numerals (0, 1, 2…) 
    • special characters (those other than numbers and letters)

Some other password tips

  • Don't re-use passwords
    This can turn a minor breach into a major security issue. At the very least, use unique passwords for more sensitive accounts (such as Citizen Space). 

  • Keep passwords safe!
    With all these unique passwords, unless you have the memory of an elephant, you'll need to record them. There are lots of tools out there to
     store passwords securely, such as 1Password, or (on any Mac hardware) Keychain. For office-based systems, you could also store old-fashioned pen-to-paper records in the safe. Passwords on post-its are a no-no.

  • Change passwords regularly
    And definitely after any breach or suspected breach.

  • Don't make it easy 
    Make sure you log out of any high-level systems before leaving your screen for a long period of time.