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How do I reset a user's password?

Eric -

Once a user has registered with Dialogue they will be sent a user registration email. Should a user forget their password at any stage, they can request a new one.

But what if they have forgotten their password AND their username?  Double whammy!  No problem, below are the steps for how the site admin can retrieve the username:

Step 1

Once you have logged into Dialogue as a site admin, access the the Administration page. The click on Users in the toolbar at the top of the Dialogue.

image showing the users link on the admin dashboard


Step 2

Under the manage users page, click on 'Download full user profiles (xlsx)'

image showing the users exports on the manage users page

 Using the email address you have from the user, you can then identify their username from the list.


After you have found the username, follow the next set of steps so you can advise the user to reset their password:

Step 3

If a respondent has lost or forgotten their password, they can use the 'Forgotten your password' option on the login box in order to trigger a new one.

image showing the log in screen with the forgotten password link circled in red



Step 4

Users will then be invited to add their 'Username' in order to reset their password. Once entered, the user will be sent an email to the address they originally used to register with the Dialogue. 

image showing the box for users to enter their username to request a password reset email


Step 5

This email will contain a unique URL which a respondent must navigate to/add to their browser in order to reset their password. This link will expire exactly one week after it was originally requested. Please note that a user will need to ensure they are entering their 'Username' as it was entered during the registration process. Usernames are case sensitive.