Need help? Looking for tips and tricks?

This knowledge base contains loads of useful advice and answers to common questions.

If you're still stuck you can always submit a support request and we'll get back to you ASAP.

Dialogue set-up requirements

Louise Cato -

Preparing your Dialogue for launch is a two-stage process:

1) Deployment: the term we use for the technical aspects of setting up your Dialogue instance; and

2) Preparation: the things you need to do after deployment to get your Dialogue instance ready to go live to the public. 

 

Stage 1 - Deploying your Dialogue

There are three technical items we need from you in order to actually put your Dialogue onto the internet. Please gather these and email them to your account manager.

  1. The URL
  2. A contact email address
  3. A logo

You also have customisation options for:

  1. Final theme development
  2. Twitter hashtag

 

 1) The URL

Each Dialogue instance has its own web address (URL) and there are two options: 

i. A dialogue-app.com web address e.g. orgname.dialogue-app.com - you simply need to choose the 'orgname' part of this. Dialogue-app.com domains have SSL applied to them for security. 

ii. Your own custom URL e.g. orgname.gov.xx We will purchase an SSL certificate and will apply this for you. If you would like this type of URL you'll need to ask your technical team to register your choice of (sub)domain and create a CNAME record using a CNAME address we provide. A CNAME record is the technical name for something on our web server that points to another location. Please see our article explaining setting up a DNS CNAME record.

 

 2) A contact email address

You will need to supply us with an email address to use for correspondence that comes from your Dialogue instance. When a user registers on your Dialogue, all replies to the registration email message will go to this address. For further information on how site emails work in Dialogue, we'd recommend reading 'email notifications in Dialogue'.

 

 3) A logo

You need to supply us with your organisation’s logo or branding to appear at the top of your Dialogue instance. High-quality, large logos will allow us to scale for retina screens. If this isn't possible then a maximum 70px by 350px logo would be great. You may change the logo at a later stage

 

 4) Final theme development

The following aspects of Dialogue can also be customised depending on your requirements:

  • Background/button colour - requires both a light and dark shade (web friendly) - and text colour (web friendly), we will check these for accessibility.
  • Banner image: ideal dimensions are approx 2000px wide by 2,200px or larger, to help us to scale this for your site.

 

 5) Twitter hashtag (optional, but recommended)

Dialogue allows you to share ideas on Twitter.  We can set your hashtag message to something unique to your organisation or campaign.  If required we can then add a widget to your Dialogue that displays tweets from your own Twitter account.

 

A couple of extra things to note:

SSL certificate
You don't need to provide an SSL certificate, we will organise and purchase one on your behalf. We will need to know your Dialogue site's URL (see item 1 above) prior to this taking place. You can learn more about SSL certificates by reading this article

 

Dialogue Aggregator site
We provide an Aggregator site which gathers together all of the public consultations happening across Dialogue sites around the world and puts them all in one place for other organisations to browse. This site is publicly accessible but will only ever show consultations that are already in the public domain. Please let your account manager know before your site is deployed if there's any reason why you would prefer for it not to appear on the Aggregator.

 

Stage 2 - preparing to go live to the public

Once we've deployed your Dialogue, we'll send the URL through to you; this is when you can start preparing your Dialogue to go live to the public. The following article details how to get your Dialogue ready for public launch in five easy steps.