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Release notes: Citizen Space v1.23.0 July 8th 2015

Rowena Farr -

Our July release of Citizen Space is primarily focused on small features that present a better user experience for your respondents or your admins. Co-funded by two of our Citizen Space customers, we've:

  • created editable holding pages for unpublished consultations;
  • added a new answer component type; and
  • improved our skip-logic feature.

Outside of Citizen Space, we've also been busy working on product development for our Dialogue tool. We released V2 last week, including a responsive front-end skin.

What's new

Holding page for unpublished consultations

We know that for some of our customers, it's really handy to have the ability to temporarily take a consultation offline to make some minor amendments (with minimal disruption for users). Previously, when a consultation was retracted, respondents visiting that URL were presented with a Citizen Space login box, which could cause confusion.

Now, whenever a consultation is in the unpublished state, a message is displayed explaining that the consultation is unavailable.  While a consultation is unpublished you have the option to edit this message.  You'll notice a new link on the Consultation Dashboard entitled "Edit Unavailable Message".  You can also review and edit the message prior to retracting a published consultation.

This message can be used to explain why a consultation has been temporarily taken offline and provide an estimate of when it will be available again.

Example uses of this feature include:

  • Being able to edit a consultation record which may have gone live with the wrong supporting documents or a spelling mistake
  • Promoting a consultation URL before it's published, and using this message as a holding page

Handily, this message can also include formatted text, links and rich media such as images and maps.

Postcode-formatted answer component

Often, you may need to ask respondents for their postcode as part of an online survey. This information could be later used by your GIS team in order to map from which postcodes the respondents came. In order to ensure a respondent has entered this in the correct format, administrators can now add a 'postcode-formatted' answer component. This single-line text input field works by validating the respondent's answer to ensure it's in the correct format for a postcode.

Applying unconditional skip logic rules to multiple pages at once

When building a consultation with skip logic enabled, you might find that there are several pages that should jump to the same destination page when submitted.  This often happens when you have several conditional branches that all need to resolve to a general "Thank you" page at the end of the survey, for example. 

Previously, you would have to add an unconditional rule to each of these pages individually. Now, though, you can simply select the button labelled "Set Destination for Multiple Pages at Once", at the top of the Skip Logic Settings page.

Here's some we made earlier...

PDF document embedder

WYSIWYG text editor with document viewer icon highlighted.png

Citizen Space has an easy way to upload and embed your PDFs, making it simple to visually display reference documents for your consultation.

You can use the embedder wherever you see our rich text editor (including fact banks) and it's as easy as clicking on the new icon (see image above) and uploading your file. 

If you haven't used the feature yet, we've written a handy knowledge base article that steps you through the process.

Editable 'call-to-action' link text

We previously made it possible for you to change the 'Online Survey' link text on the Consultation Overview, and in email/postal consultations too. You'll find this option labelled 'Call to Action' when setting up your survey. This field will continue to default to Online Survey if you don't want to change it. Full instructions on editing this can be found in this article.

In other news

Welcome to our new customers!

We are happy to welcome the London Borough of Enfield as our latest Citizen Space user. Remember, you can get updates on all consultations running in Citizen Space by subscribing to the Citizen Space Aggregator.

Introducing V2 Dialogue

Last week, we launched our new Dialogue – the third of our public engagement products, alongside Budget Simulator & Citizen Space. With Dialogue, you set a challenge and then let participants submit their responses publicly: everyone can read, rate and comment on each other’s proposals. It’s a great way to generate discussion and actionable ideas.  You can have a bit of a poke round the demo site at

Add other Citizen Space administrators to this mailing list...

If you'd like more of your colleagues to receive this email, they can sign up using this form. This list is used purely for the release announcement (up to 12 emails a year) and other important Citizen Space service updates.