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How do I moderate challenges?

Eric -

Introduction

This article describes how to moderate ideas and comments submitted to your dialogue. For more guidance on developing an effective moderation policy, please see our article "Leading the debate - advice for quality moderation".

There are two sitewide moderation options available in Dialogue: pre- and post-moderation. These determine how ideas and comments are handled when first submitted to the dialogue. Please see "How do I change the moderation settings?" for more information on these.

 

Accessing the Moderation Queue

Make sure you are logged into your dialogue as a moderator or site admin. Click on the "Administration" link at the top of the public site to access the admin area, and then click the "Moderation" link in the admin menu.

 

Choosing what to Moderate

On the Moderation Queue page you can choose whether to moderate ideas or comments.

If you have more than one challenge, you will see dropdown lists where you can choose whether to moderate content for a specific challenge or for all challenges. Select an option from the relevant dropdown list and click "Go".

If your dialogue only has a single challenge, you'll just see a link in each section taking you to the moderation page for your ideas or comments.

moderation_queue.png

 

Moderating ideas

The queue for moderating ideas is grouped into tabs representing ideas in four different states:

  • Awaiting Post-Moderation: Ideas are visible to the public but have not yet been reviewed by a moderator
  • Awaiting Pre-Moderation: Ideas are not yet visible to the public and need to be approved by a moderator before they are visible
  • Locked: Ideas are visible to the public but no more comments or ratings can be added
  • Rejected: Ideas are not visible to the public

Most moderation activity will take place in one of the first two tabs ("Awaiting Post-Moderation" or "Awaiting Pre-Moderation", depending on your site's moderation settings).

moderate_ideas.png

Click on the title of the idea you want to moderate to be taken through to the detail of that idea. You will be given three options: Approve, Reject, or Lock.

  • Approve idea - for pre-moderation this will make the idea visible to all users, and enable them to rate or comment on the idea. For post-moderation the idea will already be visible to all users, so approving it will simply mark it as approved for your records, and remove it from the moderation queue.
  • Reject idea will make (or keep) the idea hidden from public users. There is a text box to provide a reason for rejecting the idea; this will be visible to the user that submitted the idea as well as to other moderators and site admins.
  • Lock idea will make (or keep) the idea visible to public users, but will disable comments or ratings for the idea. You can provide a reason for locking the idea; this will also be visible to all users.

image showing the screen to moderate an individual idea on a challenge, highlighting options to lock idea, approve idea or reject idea 

 

Re-moderating ideas

You can change the moderation status of an idea at any time. If an idea was rejected or locked in error it can later be approved by looking for it under the relevant tab of the moderation queue.

Ideas that have already been approved can later be rejected or locked. However, since they have already been moderated they will no longer appear in the moderation queue. Site admins can browse already-approved ideas using the "browse ideas" link on the challenge dashboard:

challenge_dashboard.png

Clicking on an idea from the list will show you the detail of the idea, and allow you to lock or reject it, with a reason if required.

 

Moderating comments

Comment moderation works in a similar way to ideas, although they can't be locked, only approved or rejected. The idea moderation has three tabs:

  • Awaiting Post-Moderation: Comments are visible to the public but have not yet been reviewed by a moderator
  • Awaiting Pre-Moderation: Comments are not yet visible to the public and need to be approved by a moderator before they are visible
  • Rejected: Comments are not visible to the public, although a placeholder remains in the public site showing that the comment was removed by a moderator

Most moderation activity will take place in one of the first two tabs ("Awaiting Post-Moderation" or "Awaiting Pre-Moderation", depending on your site's moderation settings).

moderate_comments.png

There are two options for moderating comments:

  • Accept - for pre-moderation this will make the comment visible to all users. For post-moderation the comment will already be visible to all users, so approving it will simply mark it as approved for your records, and remove it from the moderation queue.
  • Reject - will make (or keep) the comment hidden from public users. There is no option to provide a reason for rejecting a comment

Rejected comments have a single moderation button:

  • Unreject - this will make the comment visible to public users.

 

Re-moderating comments

You can change the moderation status of a comment at any time. If a comment was rejected in error it can later be unrejected (i.e. approved) by looking for it under the 'Rejected' tab of the comment moderation queue.

Comments that have already been approved can later be rejected. However, since they have already been moderated they will no longer appear in the moderation queue. Site admins can find already-approved comments by browsing the ideas, as described under 'Re-moderating ideas' above.

 

Further reading

Leading the debate - advice for quality moderation
How do I change the moderation settings?