Hello! How can we help?

Search our knowledge base for loads of useful advice and answers to common questions

If you're still stuck you can always submit a support request and we'll get back to you ASAP

Response publishing - controlling how responses are displayed to the public

Alexis Mackie -

Please note: while the written guidance in this article should be up to date, the screenshots may not be. Please bear with us. We’re carrying out work to update all the screenshots in the Knowledge Base for Citizen Space 7 and (hopefully) to automate the process for future. Thank you for your patience!

This article explains about how to change the explanatory text that sits above the published responses. Please speak to your account manager if you do not have response publishing enabled on your Citizen Space hub and are interested in learning more about it.


All published responses can be viewed on a dedicated page, which the public can access via a link which will appear on the overview page.

Screenshot showing text with link to page of published responses

You can customise various parts of this page:

  1. The introductory text at the top of the page (jump to this section)
  2. The "excerpts" displayed on the tile for each published response (jump to this section)
  3. The filters that visitors to your site can use to narrow down and search for responses (jump to this section)

To change these settings, go to the dashboard and click Edit 'Published Responses' Page within the Publish Responses section.


Customising the introductory text

This text appears at the top of the 'Published Responses' page. There is default text to get you started, but we recommend you tailor this to suit your organisation and the activity in question. It's best to keep this text brief, but you can add links, images and formatted text if you wish.


Customising the response excerpts

By default, response listings show the respondent's name and organisation, for example 'Joseph Hall, Ministry of Tea'. If you have removed the name or organisation questions from your survey, or if you (or the respondent) opted not to publish this information, then a unique numeric respondent ID will be shown instead, for example 'Response 12345678'.

If you wish, you can choose different information to display in the response listings instead of the respondent's name and organisation. This information can be taken from one or two text questions in your survey. If you choose 2 questions, the respondent's answers to those two questions will be separated by a comma. For example, if you asked respondents for their occupation and city, your response excerpts could look like 'Social worker, Derby'.

Please note that only Single Line Text question components can be used for response excerpts.


Customising the filters

Members of the public can narrow down responses using the free-text search box. This searches all published answers to text questions in the survey (such Single Line Text and Multiple Line Text questions). Free-text search does not need any configuration.

If you wish, you can also choose up to 10 quantitative questions to use as filters. For example if you asked respondents for their age using a dropdown list in the survey, you could add this question as a filter. Visitors could then choose only to see responses from people aged under 18, for example.

When you choose a question component to add as a filter, the 'Heading' field is automatically filled in for you, using the reporting heading you set up when the question component was created. However, sometimes these headings are for internal organisation use only, and may not mean much to the public. In this case, you can replace the public version with something more readable. For example you might have set the heading for your Age question to something like 'respondent_age', but in public you probably just want it to say 'Age'.

Please note that only the Radio Buttons, Checkbox and Dropdown answer components can be used as filters.