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Response publishing - how to moderate

Alexis Mackie -

This article explains how to moderate responses. If you do not have response publishing enabled and are interested in using this feature, please speak with your account manager.  

Moderate Responses view

Go to the Moderate Responses section on the Consultation Dashboard. It shows the number of responses awaiting moderation.

Click the Moderate Responses link to see all the responses awaiting moderation.

Remember: all responses awaiting moderation in this section are qualitative. 

The Moderate Responses section on the Consultation Dashboard in this example shows that 1 response is awaiting moderation. There are links to Moderate Responses and to View Moderated answers, which have already been approved, rejected or published.

Each response has a Response ID and Unique ID. The Response ID can be used by the respondent themselves, in case they want to get in touch about their response, and should therefore be kept private. The Unique ID can be seen by the public, after a response is published, in case someone wants to get in touch about another person's response.

Approve/Reject/Redact 

Moderation of qualitative answers requires redaction and approval or rejection. In order to access a response, click on a Response ID to moderate answers from that response:

The list of responses awaiting moderation shows the Response ID, Unique ID, Name and Organisation (where available). An example screenshot shows 2 responses in the list

The answers listed for the response will be:

  • all qualitative
  • answers the respondent has given permission to publish via the consent question
  • any unanswered qualitative questions in the consultation

When moderating a response, the answer component to each question can be approved or rejected independently of the other questions.

A screenshot is shown of moderating two answer components from an individual's response. There is a link to a help article and options to redact a selected part of the answer, approve or reject the answer

Redaction

Qualitative answers can be redacted prior to approval. To redact part of an answer, highlight the relevant section of text (shown below on the left hand side of the moderation box) then click Redact selection.

The right hand side of the moderation box shows what the public will see. For each redaction, a reason must be given for the purposes of an audit log.

A screenshot is shown of an answer being redacted. Two views are shown of the response - one private and one public. The private one shows a strikethrough of text which is redacted, and underneath a reason (identifying information). The public view shows no reason, and blacked out text

Answers will not be published unless they have been explicitly approved by clicking the Approve button.

An answer can be rejected by clicking the Reject button. Once an answer has been approved or rejected, it is clearly marked as such, and once all of a respondent's answers have been either approved (with redaction as appropriate) or rejected, that respondent will no longer show in the list of responses awaiting moderation.

The Moderating Response view shows that one answer has been approved (highlighted green) and one has been rejected (highlighted red)

 

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