This article explains how to moderate responses. If you do not have response publishing enabled and are interested in using this feature, please speak with your account manager.
Moderate Responses view
Go to the Moderate Responses section on the Consultation Dashboard. It shows the number of responses awaiting moderation.
Click the Moderate Responses link to see all the responses awaiting moderation.
Remember: all responses awaiting moderation in this section are qualitative.
Each response has a Response ID and Unique ID. The Response ID can be used by the respondent themselves, in case they want to get in touch about their response, and should therefore be kept private. The Unique ID can be seen by the public, after a response is published, in case someone wants to get in touch about another person's response. Admin users can find both the Response ID and Unique ID in the .xlsx export of responses.
Moderation of qualitative answers requires redaction and approval or rejection. In order to access a response, click on a Response ID to moderate answers from that response:
The answers listed for the response will be:
- all qualitative
- answers the respondent has given permission to publish via the consent question
- any unanswered qualitative questions in the consultation
When moderating a response, the answer component to each question can be approved or rejected independently of the other questions.
Qualitative answers can be redacted prior to approval. To redact part of an answer, highlight the relevant section of text (shown below on the left hand side of the moderation box) then click Redact selection.
The right hand side of the moderation box shows what the public will see. For each redaction, you have the option to provide a reason why the redaction has been made, for the purposes of an audit log.
Answers will not be published unless they have been explicitly approved by clicking the Approve button.
An answer can be rejected by clicking the Reject button. Once an answer has been approved or rejected, it is clearly marked as such, and once all of a respondent's answers have been either approved (with redaction as appropriate) or rejected, that respondent will no longer show in the list of responses awaiting moderation.
Moderating file uploads
File uploads (if you gave respondents the opportunity to provide supporting documents via a file upload component) must also be moderated before they can be published but via a different moderation process - you can read more about response publishing for offline response and supporting documents.