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Analysis - using the Analyse Responses page

Louise Cato -

In Citizen Space it is possible to review full responses, 'clean-up' qualitative data and to code (or tag) responses for easier analysis and querying.

These processes can be done via the 'Analyse Responses' link on the dashboard

the image shows part of the consultation dashboard with the analyse responses link on the right hand side circled in red


Once selected, you'll be taken to the first response to be analysed:

this image shows the analyse responses page on the first response with the yellow management bar at the top of the page and the beginning of the response below

This page allows you to read the response in full, but also to copy relevant sections and to tag responses to allow you to draw out themes from the information.

Copying relevant sections of answers

Answers may have some sections that are particularly important for your overall analysis that you wish to draw out separately. You may also wish to add a comment yourself as part of your analysis. Citizen Space allows you to do both of these using the text box provided on each question in this Analyse Responses section.

You can copy entire sections of a qualitative answer and can make your own notes in these text boxes. These are then exported to a separate column on the 'Download all responses including analyst fields' .xlsx export. This article on exports from Citizen Space explains how to access this .xlsx file.

this image shows a question in the analyse responses page with the analysis text box below it, some text from the answer has been copied into this box and the box is outlined with a red square

Tagging answers

Tagging answers allows you to draw out themes from responses; to highlight overall sentiment in a response; and to capture other information to aid your analysis. For example, you might wish to set up tags to capture who analysed the response, or whether the respondent is part of your citizen's panel. This article on tagging responses explains how to manage, add and remove tags

this image shows a question in the analyse responses page with the analysis text box and question tags below it, some of the tags have been ticked to reflect the themes in the answer and the tag area is outlined with a red square

Analyst-only questions

These are questions which are set up when a consultation is built, to be answered by analysts when looking at responses. The Analyse Responses section is where any analyst-only questions will appear, so that you can answer them whilst you are completing your analysis. They will appear with a light blue background, whereas public questions have a grey background. You can learn more about analyst-only questions in this article

this image shows an analyst-only question in the analyse responses page with a light blue background and a public-facing question with a grey background below it, the analyst-only question is outlined with a red square

The big, yellow workflow bar

Citizen Space also has functions included to allow you to manage the analysis workflow. These all appear on the big, yellow bar at the top of the page.

image of the yellow bar at the top fo the analyse responses page which shows you various functions, these are detailed in the following text

The bar allows you to:

  • Skip to the next or previous response to be analysed
  • Jump to a specific response by using the "Jump to response" button and entering a response ID
  • Save the analysis work you've done on the response
  • Use the "Is analysis of this response complete?" checkbox to mark that you've completed the analysis for that response
  • If you have been marking your analysis as complete, you can also skip to the next or previous unanalysed responses, meaning work isn't duplicated
  • Jump to a specific question page within a response
  • See how many responses there are left to analyse

Simultaneous response analysis

Sometimes when you have several analysts working on the responses to a consultation at the same time, it can occasionally result in two or more people trying to analyse the same response simultaneously. To minimise the risk of overlap, we recommend dividing up the responses and assigning analysts to specific Response IDs.

Citizen Space also has a warning system designed to minimise the risk of analysts overwriting one another's work. If you're analysing a response and another user saves analysis information for that same response in the meantime, when you select 'Save response' you'll receive a warning message. Citizen Space will show you the analysis information already provided and ask you to confirm if you want to proceed with overwriting the other analyst's information, so you can make sure the right analysis is submitted.