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To learn more about cookies and how to manage them, visit allaboutcookies.org. Or please read on to find out more about how and where we use cookies.
How we use cookies
This service uses essential cookies in some places — we've listed each of them explicitly in a table below with more details about why we use them and how long they will last.
These essential cookies are used for site navigation, security, and session management — and this service may not function correctly without them.
| Cookie name | Purpose | Expiry |
|---|---|---|
| _cf_bm |
This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots |
24 hours |
| _cfduid | Cloudflare cookie used for security restrictions | 29 days |
| _cfruid | Cloudflare cookie used in cases were multiple users are hidden behind the same client IP address (each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold) | Session |
| _zendesk_session | Default rails cookie containing account_id and route | Session |
| _help_center_session | Stores unique session key for Help Centre product | Session |
|
_zendesk_shared_session |
Authentication cookie - set to be anonymous | Session |
| _zendesk_cookie | CookieConsent - Stores cookie settings information for various features | 1 year |
| _recently_visited_articles | Used to populate Related articles section in guide | Persistent |
This service may use non-essential cookies in some places. These non-essential cookies are not required to make the service function correctly. If any non-essential cookies are used in this service, you will find them listed below.