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Cookies statement for the Delib knowledge base

Lauren La Rocca -

This cookie information only applies to Delib's Knowledge Base and does not apply to any of the products we offer.

To enable this service to function, Zendesk sometimes places small data files on your computer. These are known as cookies.

To learn more about cookies and how to manage them, visit allaboutcookies.org. Or please read on to find out more about how and where we use cookies.

How we use cookies

This service uses essential cookies in some places — we've listed each of them explicitly in a table below with more details about why we use them and how long they will last.

These essential cookies are used for site navigation, security, and session management  and this service may not function correctly without them. 

Cookie name Purpose Expiry
_cf_bm

This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots

24 hours
_cfduid Cloudflare cookie used for security restrictions 29 days
_cfruid Cloudflare cookie used in cases were multiple users are hidden behind the same client IP address (each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold) Session
_zendesk_session Default rails cookie containing account_id and route Session
_help_center_session Stores unique session key for Help Centre product Session

_zendesk_shared_session 

Authentication cookie - set to be anonymous Session
_zendesk_cookie  CookieConsent - Stores cookie settings information for various features 1 year
 _recently_visited_articles Used to populate Related articles section in guide Persistent 

This service may use non-essential cookies in some places. These non-essential cookies are not required to make the service function correctly. If any non-essential cookies are used in this service, you will find them listed below.