Need help? Looking for tips and tricks?

This knowledge base contains loads of useful advice and answers to common questions.

If you're still stuck you can always submit a support request and we'll get back to you ASAP.

GDPR: approaches to displaying data protection information in Citizen Space

Natalie Williams -

Since the arrival of GDPR in May 2018 we've seen organisations using Citizen Space choose different approaches to displaying data protection information & making sure respondents will see it, so we thought it might be useful to share some examples below.

You can read the ICO's guidance on seeking consent from data subjects here.

NB. In addition to the below content created by customers, the privacy notice of the organisation is always linked to from the footer of every page in Citizen Space.

Screen-shot showing standard footer of every Citizen Space site with link to Privacy policy page highlighted

 

 1. Provide information upfront on the overview page

Screen-shot of a Citizen Space consultation showing a privacy statement on the consultation overview page directly above the call-to-action box linking into the survey

 

2. Provide information upfront on the overview page AND re-word the survey link to indicate active consent

Screen-shot of a Citizen Space consultation showing a privacy statement linked above the call-to-action box, plus the text above the box reads: Clicking on the agree button below indicates that you have read the privacy notice & agree to take part, & the call-to-action link into the survey has been renamed I agree

 

3. Provide information in a fact-bank at the start of the survey

Screen-shot of a Citizen Space consultation showing a fact-bank at the top of the first survey page that says How we will use your information, before the first question

 

Screen-shot of the same Citizen Space consultation showing the fact-bank opened, containing data protection information

 

4. Provide information in a fact-bank at the start of the survey AND include a required question to confirm active consent

Screen-shot of a Citizen Space consultation showing a fact-bank at the top of the first survey page that says Privacy statement, before the first question

 

Screen-shot of the same Citizen Space consultation showing the fact-bank opened, containing the privacy statement