Please note: while the written guidance in this article should be up to date, the screenshots may not be. Please bear with us. We’re carrying out work to update all the screenshots in the Knowledge Base for Citizen Space 7 and (hopefully) to automate the process for future. Thank you for your patience!
Organisations using Citizen Space choose different approaches to displaying data protection information & making sure respondents will see it, so we thought it might be useful to share some examples below.
You can read the UK ICO's guidance on seeking consent from data subjects here - this will be particularly useful for organisations looking to comply with the GDPR.
Don't forget that in addition to the below content created by customers, each site has a privacy notice which is linked from the footer of every page in Citizen Space.
1. Provide information upfront on the overview page
This organisation has added the text of their privacy statement directly to the overview page, so that respondents will definitely have the opportunity to see and read it before they choose to enter the survey.
2. Provide information upfront on the overview page AND re-word the survey link to indicate active consent
This organisation has taken a similar approach but with the addition of rewording the call-to-action link text, so that respondents know if they continue to enter the survey, this action will be taken as agreement to the terms of the privacy notice.
3. Provide information in a fact-bank at the start of the survey
Rather than providing the privacy notice upfront on the overview page, some organisations prefer to include it on the first page when respondents enter the survey. It works well to put the information in a fact bank component, which looks like a link and pops open to reveal more information when someone selects it.
4. Provide information in a fact-bank at the start of the survey AND include a required question to confirm active consent
This organisation has taken a similar approach but with the addition of a required question to confirm that the respondent has read and agreed to the privacy statement. This is a foolproof way of making sure that it can't be missed or overlooked, since the respondent won't be able to progress further in the survey without selecting to say that they consent to the statement.